Frequently Asked Questions
Everything you need to know about your PatBO experience.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your order has left our warehouse, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on full-priced items within 14 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached.
Do you offer international shipping?
Yes, PatBO ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I care for my PatBO pieces?
Due to the intricate embroidery and delicate fabrics used in our designs, we recommend professional dry cleaning only to maintain the quality of your garments.
Can I modify or cancel my order after it's placed?
Our team works quickly to fulfill orders, so we are unable to make changes or cancellations once an order has been processed. Please double-check your details before finalizing your purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through Affirm.